Refund policy

Refund Policy

At Weststore, your satisfaction matters to us. Please read our refund policy carefully before making a purchase.

Returns
You may request a return within 7 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at [your support email] with your order number and reason for return.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

Please note: return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the item and packaging, and we will arrange a replacement or full refund at no extra cost to you.

Non-Returnable Items
For hygiene reasons, items that have been used (e.g. facial devices that have made contact with skin) cannot be returned unless faulty.

Late or Missing Refunds
If you haven't received a refund within the timeframe above, please check with your bank or payment provider first, then contact us at [your support email].

This policy is governed by the Consumer Protection Act of South Africa.